Polyclinic Teply Stan for adults 134 branch. Preparation for instrumental research methods

19.03.19 14:46:27

My mother is 72. And she is diabetic. Before 2019, I could easily make an appointment for her with an endocrinologist via the Internet so that she could visit a doctor and he would prescribe her the medications she needed to live. But since the beginning of 2019, the procedure for seeing a doctor has changed! Firstly, the possibility of making an appointment with an endocrinologist was completely blocked. Neither via the Internet, nor by phone, nor at the nurses' counter - only the endocrinologist himself can make an appointment with an endocrinologist. Secondly, now you see an endocrinologist only after two months on the third. In between, prescriptions are written out to you by a paramedic (is he sufficiently qualified?), with whom, thank God, you can make an appointment. This is all background. Now, actually, to the point. My mother visited the paramedic a second time and next time, in theory, she should have gone to the endocrinologist. But! But the paramedic cannot make an appointment for her to see an endocrinologist. She had to go up to the endocrinologist’s office and, by hook or by crook, squeeze into the queue (which was formed by appointment). Okay, people missed it. But they could have sent it! Do you think the endocrinologist wrote it down? No! He gave her a coupon to donate blood. There is nothing wrong with the tests, but why couldn’t you make an appointment right away?! The doctor, meanwhile, told my mother to come to her after she gets tested and then they will finally sign her up. The tests are taken in the morning, the endocrinologist is not yet seeing you, so it’s not possible to combine taking the tests and making an appointment with the endocrinologist. Let's move on: my mother took tests, a few days later she came to make an appointment with an endocrinologist, again wedging into the queue of patients by appointment (there was no other way). And then she was told that she had to come only on Monday from 8 to 10 (she came on Tuesday morning), since there are no coupons the rest of the time! It’s strange, the endocrinologist’s workload was relieved, now he sees patients in two months on the third, but when they came to him once a month, there were coupons, and now, after the innovation, they are sorted out in a couple of hours... And, by the way, what prevented me from talking about the day , when you need to come for a coupon, earlier, when a referral for tests was issued?! As a result, in order to get an appointment with an endocrinologist, my mother had to visit this doctor three times, just begging for a coupon! At the same time, as I already wrote, the person is 72 years old, she has diabetes and a bunch of other age-related diseases, she lives two microdistricts from the clinic, and she has to run around like a young person, trying to get a coupon to see the doctor to whom she is assigned as a chronic patient! As far as I understand, electronic registration in clinics was introduced in order to make life easier for patients, so that they could make an appointment from home. As a last resort, with periodic appointments (as in chronic patients), they should be booked for the next appointment at the previous appointment. But in this clinic, starting in 2019, the logistics of making an appointment with an endocrinologist have been brought to the point of absurdity! Sick people must visit the clinic several times just to get an appointment ticket. At the same time, every time it is necessary to stand in line and quarrel with those who are in this line by appointment legally.
Update dated 09/04/2019. Just below, I already left a comment about how my mother, a 72-year-old pensioner with diabetes, was deprived of the opportunity to make an online appointment with an endocrinologist, forcing her to run to doctors, offices and floors to gain access to the specialist who supervises her chronic disease. So, after that comment, everyone immediately began to fuss. The endocrinologist herself, the head of branch No. 2 of the 134th polyclinic, and the head of the entire 134th polyclinic called me back. The versions of what happened were slightly different (they didn’t agree among themselves), but it all boiled down to the fact that mom was deprived of access to the recording by mistake and that everything would be corrected. I knew it was nonsense because I sat in line with diabetics and talked to them. Absolutely everyone was transferred to this scheme of access to an endocrinologist! But since my mother, after the review, was given the opportunity to record here, I did not focus on this. I am primarily concerned about my loved ones, and not about “peace in the world.” Alas, less than six months later, the opportunity to make an appointment with an endocrinologist for my mother was turned off again! When I talked with the head of the branch, he asked me to contact him personally in case of problems. That's what I did - I called his work number. It was not possible to talk to him, but his secretary (or assistant) wrote everything down and promised to give him the information. A month has passed since then, and I still can’t make an appointment for my mother to see an endocrinologist... That’s why I’m raising this topic here again! How long, you ask?!
There is one more issue that I would like to focus on. The state provided the chronically ill and pensioners with the opportunity to receive some medications for free. For this purpose, there is a pharmacy at the clinic. The scheme is this: the doctor writes out a prescription, you run to another office to stamp the prescription, and then you go to the pharmacy to buy the medicine. Let me clarify right away: nothing is done with the recipes other than stamping them in the intermediate office. There is no verification of whether this is a real recipe, no journal entries or anything like that - just stupid rubber stamping! Why it’s impossible to put stamps directly at the pharmacy or accept them without stamps, and then a person who has the right to put a stamp would come into the pharmacy and stamp everything, it’s unclear! As long as the stamping office and the pharmacy were located opposite each other, this could still be tolerated. But now they are on different floors! As a result, sick people from the floor where their doctor's office is located must run to the first floor to get seals, and then go up to the second to get medicine. I emphasize once again: chronically ill people and pensioners! Judging by these two described situations, the clinic is doing everything to make it as difficult as possible for sick people to exercise their right to medical care. To make it easier for them to ignore such medicine and self-medicate. So that patients do not distract the clinic staff from their undoubtedly very important matters.

21.03.19 11:01:48

Good afternoon
We apologize to you and your mother for the inconvenience caused. To resolve the situation, a clinic employee contacted you. The patient was disconnected from the endocrinologist due to the stability of the disease and the lack of need for monthly consultations. Now self-registration is open again, the patient expressed a desire to independently choose a consultation date and make an appointment.
With best wishes, Olga Ivanovna Borisova, acting chief physician of city clinic No. 134

№ 5 19.03.2019 14:54

My mother is 72. And she is diabetic. Before 2019, I could easily make an appointment for her with an endocrinologist via the Internet so that she could visit a doctor and he would prescribe her the medications she needed to live. But since the beginning of 2019, the procedure for seeing a doctor has changed! Firstly, the possibility of making an appointment with an endocrinologist was completely blocked. Neither via the Internet, nor by phone, nor at the nurses' counter - only the endocrinologist himself can make an appointment with an endocrinologist. Secondly, now you see an endocrinologist only after two months on the third. In between, prescriptions are written out to you by a paramedic (is he sufficiently qualified?), with whom, thank God, you can make an appointment. This is all background. Now, actually, to the point.

My mother visited the paramedic a second time and next time, in theory, she should have gone to the endocrinologist. But! But the paramedic cannot make an appointment for her to see an endocrinologist. She had to go up to the endocrinologist’s office and, by hook or by crook, squeeze into the queue (which was formed by appointment). Well people missed it. But they could have sent it! Do you think the endocrinologist wrote it down? No! He gave her a coupon to donate blood. There is nothing wrong with the tests, but why couldn’t you make an appointment right away?! The doctor, meanwhile, told my mother to come to her after she gets tested and then they will finally sign her up. The tests are taken in the morning, the endocrinologist is not yet seeing you, so it’s not possible to combine taking the tests and making an appointment with the endocrinologist. Let's move on: my mother took tests, a few days later she came to make an appointment with an endocrinologist, again wedging into the queue of patients by appointment (there was no other way). And then she was told that she had to come to sign up only on Monday from 8 to 10 (she came on Tuesday morning), since there are no coupons the rest of the time! It’s strange, the endocrinologist’s workload was relieved, now he sees patients every two months on the third, but when they came to him once a month, there were coupons, and now, after the innovation, they are sorted out in a couple of hours... And, by the way, what prevented me from talking about the day , when you need to come for a coupon, earlier, when a referral for tests was issued?!?! As a result, in order to get an appointment with an endocrinologist, my mother had to visit this doctor three times, just begging for a coupon! At the same time, as I already wrote, the person is 72 years old, she has diabetes and a bunch of other age-related diseases, she lives two microdistricts from the clinic, and she has to run around like a young person, trying to get a coupon to see the doctor to whom she is assigned as a chronic patient! ! As far as I understand, electronic registration in clinics was introduced in order to make life easier for patients, so that they could make an appointment from home. As a last resort, with periodic appointments (as in chronic patients), they should be booked for the next appointment at the previous appointment. But in this clinic, starting in 2019, the logistics of making an appointment with an endocrinologist have been brought to the point of absurdity! Sick people must visit the clinic several times just to get an appointment ticket. At the same time, every time it is necessary to stand in line and argue with those who are in this line by appointment legally.

1 2 3 4 5 5 (Excellent)

№ 4 22.12.2018 23:05

I would like to express my deep gratitude for the kindness and professional work of the nurses Alla Vladimirovna and Lyudmila Ivanovna, who receive me in the Physiotherapy office. I am amazed by the attentive and caring attitude towards patients. For more than 20 years I have observed how kindly they treat us. Despite the heavy workload, everything is explained to everyone clearly (and sometimes several times), and they give competent advice. Many, many thanks to them. We wish there were more medical workers like this.

Larisa Sergeevna

1 2 3 4 5 1 (Very bad)

№ 3 27.11.2017 20:06

My dad needs to have his feeding tube and trachiastomy changed monthly after he is discharged from the hospital. When asked how to organize this (in the discharge it says - in the clinic at the place of residence), the head of the department answered - we do not do this. Contact us back to the hospital. So, at least change the zones yourself. Dad is bedridden and I know what to do. In. So my dad spent 40 years building clinics and hospitals all over Moscow, and when he needed help, his own clinic turned away and didn’t even give advice. All that remains is to write to higher authorities. Sincerely, Irina

Irina Hanzer

1 2 3 4 5 1 (Very bad)

№ 2 07.10.2017 13:15

Today (10/07/2017 at 10 am) I was denied an appointment with a therapist for an exacerbation of a chronic disease. On the phone at 9 am they said that the therapist on duty was already seeing me, come. I came, and at the medical post they answered rudely that there were no more coupons, come after 15.00 and tomorrow everything will be booked too. I came in in vain, feeling unwell. I had to go to a paid clinic to start treatment on time and prevent complications. It turns out that our employers pay contributions to the budget to the Medical Care Fund, but they do not provide us with proper treatment. And you have to undergo treatment for money to stay alive.